Airline cancel or delay your flight? Here's what airlines owe you (and how to get it)


Yahoo! Voices 08 August, 2021 - 01:46pm 27 views

Does Spirit Airlines give refunds?

We do not offer refundable fares – it helps us to keep prices low for all of our passengers. But you can change or cancel a reservation anytime via the My Trips tab on spirit.comDoes Spirit offer refundable fares? · Spirit Support

Airline cancel or delay your flight? Here's what airlines owe you (and how to get it)

USA TODAY 08 August, 2021 - 01:46pm

Beyond snaking lines at the airport and hard-to-reach call centers, a hallmark of summer travel in 2021, complaints on social media centered on what some travelers saw as major injustices: lack of meal vouchers or hotel accommodations, a runaround for refunds and no compensation for expenses caused by a lost vacation or workday.

Airlines are assailed with complaints every time there is a spike in flight cancellations and delays, and every time, too many passengers are left bewildered, unsatisfied or even fuming at airlines' responses.

@SpiritAirlines flight delayed 5 hours then cancelled. Hundreds stranded in Las Vegas. No hotel accommodations, they are rebooking for next week. I had to pay 600 to rebook on another airline. Thanks for the "savings"

— PerfectLevel (@level_perfect) August 2, 2021

Yes, canc’d 4 hrs before boarding, no option to leave later, AND please fill out 3 separate refund claims for ticket, seat, and luggage-they would hate to assume you want your money back when you pay for services you don’t receive. At least they’re consistent. Consistently bad!

— Jen (@Jen65209400) August 3, 2021

Porn star Stormy Daniels even weighed in on Twitter on behalf of her brother, whose American Airlines flight to Dallas was diverted to Oklahoma City due to severe storms on Sunday.

After being diverted to OKC, my brother (and rest of the passengers) SAT ON THE PLANE for 12 hrs with NO food & no explanation!Flight finally made it to DFW to find not a single employee working. No idea of where bags are or how to get to his final destination. WTF @AmericanAir

— Stormy Daniels (@StormyDaniels) August 2, 2021

There is a disconnect between what passengers think they are owed and what airlines owe them when flights plans go haywire thanks to a patchwork of federal regulations and airline policies.

Some rules, like those covering refunds for cancellations and significant flight delays by the airline, are dictated by the U.S. Department of Transportation. Others, like hotel and meal vouchers and expense reimbursement, are up to individual airline policies spelled out in dozens of pages of legalese known as a contract of carriage. Spirit's is 54 pages.

"In Europe it's uniform. In Canada it's uniform. In the United States, you are at the mercy of the contract of carriage,'' said William McGee, an aviation adviser to Consumer Reports who has been pushing for an air passenger bill of rights for years and last week joined other consumer advocates in taking their case to Transportation Secretary Pete Buttigieg. "In the past 20 years, those contracts have gotten much harder to read, they've gotten lengthier, and they've gotten much weaker from a consumer standpoint.''

What's a stranded traveler to do? Know your rights and persistently pursue them, including taking airlines to task on social media.

This one is crystal clear. Airlines are required by the DOT to offer a refund when they cancel a flight. It doesn't matter if the reason for the cancellation was outside their control, like weather, or within their control, like maintenance issues or flight crew shortages. And it doesn't matter what kind of ticket you bought, including nonrefundable tickets or basic economy tickets.

Airlines prefer, of course, to automatically rebook you on their next available flight, but you are under no obligation to take it. Keep in mind, though, that a refund a) might not be instant and b) probably won't cover the cost of a new last-minute ticket unless your original ticket was pricey, so the next-available flight might be the least-expensive option for getting to your destination or back home when things go awry last minute.

If you opt for a refund, you are eligible to get your money back, not just a travel credit or voucher. Airlines are quickest to offer those, so travelers who want their money back instead often have to take some extra steps. Southwest and Delta, for example, automatically issue travel credit, so travelers who want their money back have to request it.

@SpiritAirlines canceled my flight with 4 hours notice. In the announcement: They gave me no guarantee that they would refund my ticket. Unbelievable.

— Joseph Timian (@jb_tinman) August 3, 2021

The same DOT rules apply to significant delays, meaning passengers are eligible for a refund regardless of the cause of the airline's delay. The only wrinkle here is that airlines' definitions of "significant delay" vary. American offers refunds for delays exceeding 90 minutes, Delta, Spirit and Alaska two hours, for example.

Here's where things get trickier and involve those contracts of carriage. Airline policies generally state that they only pay for a hotel if the flight cancellation or overnight delay is their fault, and then only if you don't live in the city you're stranded in. The earlier you request one, the better, as airport hotels sell out quickly when there's flight cancellation mayhem.

Weather, of course, and air traffic control issues are outside of airlines' control, so passengers whose flights are scrubbed for those reasons generally aren't given free hotel stays. (Many airlines do offer discounted hotel rates for those impacted by weather cancellations, so be sure to ask.)

How do you know the reason for your cancellation? Airlines don't always announce a reason or keep changing their story as the situation unfolds.

"I think passengers, quite frankly, have a right to be suspicious,'' McGee said. "Airlines are not forthcoming on a lot of issues like this.''

At the same time, the former airline flight dispatcher says passengers often don't understand how weather across the country can have a ripple effect on an airline.

So airlines have the upper hand if they say weather or other factors out of their control are to blame. But savvy travelers should jot down gate announcements or conversations with employees about the reasons for the delay as well as screenshot any alerts sent about the delay via text or the airline's mobile app to plead their case for reimbursement if the airline denies hotel accommodations due to weather.

Stranded passengers are free to check options on other airlines, but whether the airline that canceled the original flight picks up the tab is another question.

Most major airlines, with the notable exception of Southwest, have so-called interline agreements with competitors so they can easily transfer passengers over when they don't have room. But airlines prefer to keep travelers on their flights, so the option isn't usually offered upfront unless you have elite status in their frequent flyer program and press the matter.

Spirit and other budget carriers don't have interline agreements. Spirit's contract of carriage states: "With limited exceptions, Spirit will not reimburse guests for flights that they book on other carriers.''

Delta (DAL) plans to restart Seattle and Detroit services to Heathrow on Oct 7 and Oct 11, respectively.

Tim Tebow, a first-round pick at quarterback eleven years ago, is trying to make the team in Jacksonville as a tight end. Jaguars passing game coordinator and quarterbacks coach Brian Schottenheimer believes that Tebow’s experience at his prior position will help him at his new one. “You see the football mind, you see how he [more]

Las Vegas is always reinventing itself. Here are new clubs, hotels and attractions you'll want to book in advance if you want a chance of getting in.

Not only did the Mets fall into third place in the NL East, but Javier Baez also left Sunday's shutout loss with an injury.

You'll often hear that retiring on Social Security alone isn't feasible. The money you sock away in a 401(k) or IRA could, along with your Social Security benefits, provide you with a nice income for your senior years. A lot of people wait too long to start setting funds arise for retirement.

As Americans return to the skies, the US flight authority has investigated more than 600 incidents this year More than 85% of attendants have dealt with unruly passengers in the first six months of 2021, according to the AFA. Photograph: Steven Senne/AP The latest high-profile incident of air rage in American skies came on 31 July. Video from a Frontier Airlines flight showed a passenger bound with duct tape to his seat, after he had acted aggressively and allegedly grabbed a flight attendant’s

Canada is opening its borders to vaccinated U.S. travelers on Aug. 9, but tourists will notice a few differences compared to pre-pandemic trips.

Spirit Airlines CEO Ted Christie made his first visit to the Fort Lauderdale International Airport Saturday morning.

A federal judge in Miami granted a preliminary injunction against a state law that bans businesses from requiring customers to show proof of vaccination.

The airline wants to charge less than competitors while offering the opportunity to add an Alaskan getaway to Asia.

The Air Line Pilots Association said the airline should have negotiated any new policy. Move comes as Frontier Airlines follows United's footsteps.

Last year, quarterback Patrick Mahomes signed a 12-year contract with the Chiefs. This year, quarterback Josh Allen signed an eight-year contract with the Bills. Let’s take a look at the similarities and the differences. Both deals use so-called “guarantee mechanisms,” a process of rolling triggers that will (beyond the amount guaranteed at signing) provide security [more]

Dr. Anthony Fauci said in a new interview he’s concerned that unvaccinated groups could lead to stronger strain

Breeze's cheap fares are attractive but extra fees can make flying on the airline just as expensive as a traditional carrier. Here's how to avoid them.

For a more relaxed experience with fewer crowds, consider a beach getaway in September or early October. Here are towns to check out on both coasts.

Burgers are everywhere in Miami, but according to a popular travel website, only one restaurant has one of the best burgers in the country.

Yes, you heard us, 24-hour tacos.

Norwegian Cruise Line Holdings can require passengers show proof of COVID-19 vaccination, despite a Florida law barring companies from doing just that, a federal judge in Miami ruled Sunday.

The TikTok user claims she got 'stuck' in Croatia.

Air travel hits another pandemic high as airlines scramble to keep up with summer crowds 04 August, 2021 - 03:16pm

As a result, airlines are scrambling to keep up with the summer vacation crowds and that’s forcing many flights to be being canceled or changed in record numbers. 

Some experts believe the changes and cancellations are going to continue for a while because airlines are overwhelmed. 

Air travel is taking off. Travel Pulse said in May of 2021, 56.5 Million more people flew compared to the same month last year. That’s a 600 percent increase. 

Although more flights are being booked, an increasing number of travelers are finding their flight times changing after they’re booked–sometimes while they’re at the airport waiting to board. 

Changed flights aren’t the only problem. Cancellations are wreaking havoc with airline schedules. 

On Tuesday, American Airlines canceled 284 flights or 9 percent of its schedule and for the 3rd day in a row, Spirit Airlines canceled scores of flights. 

On Wednesday, Spirit canceled 60 percent of its flights, according to FlightAware.

Spirit blames “operational challenges” and is advising customers on its Twitter and website “to check fight status before going to the airport.” 

It’s not just those two carriers experiencing problems with delays and cancellations. 

All airlines have thousands of fewer workers than they did before the pandemic.   

In the last few weeks, many airlines have been caught short-staffed, even though they received $54 billion in taxpayer money to keep employees on the payroll. 

One of the reasons for short-staffing involves flight crews. Many crews have reached maximum work hours and there are no reserve crews available to fill in. 

The U.S. Senate’s Commerce Committee wants to investigate how airlines managed their workforces considering what’s happening in the industry right now. 

There’s also worry about whether the delta variant will affect the leisure travel industry as cases continue to explode. 

As of Wednesday, airline officials say they have yet to see bookings suffer because of the delta variant. 

Copyright 2021 Nexstar Media Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

The suit, which was filed last Friday in Providence federal court, alleges the Ivy League school in Rhode Island actively prevented the reporting of incidents of sexual violence and perpetuated a “culture of silence” on campus.

Video posted on social media showed officers scuffling with protesters, who tried to charge through the doors. The crowd, thought to be anti-vaccination protesters, later moved on to central London.

The terminal at the Kenneth Kaunda International Airport will double the airport's capacity to handle 4 million passengers a year, said Lungu. He touted it as a centerpiece of his “modernization” agenda that he predicted will win him votes in the upcoming elections.

Business Stories