Amazon responds after reports its MMO New World is bricking pricey RTX 3090 cards

Technology 21 July, 2021 - 01:09pm 39 views

"We believe this is related with driver settings and frame rate limiters".

Yesterday saw the beta launch of Amazon's much-delayed MMO New World, and early gameplay reports have been generally positive. Considerably less, positive, however, are the increasing number of posts from players saying that New World has also successfully managed to brick their pricey RTX 3090s graphics cards - an issue Amazon has now gone some way to acknowledging on its official support forum.

Word of New World's potentially hardware-busting abilities first surfaced on the MMO's dedicated sub-reddit. "I just bricked a 3090 in the main menu after setting my graphics quality to medium and hitting save," wrote user greyone78. "Cant believe it. Anyone else had a catastrophic failure like this?".

Multiple responses seem to confirm that, yes, this isn't an isolated issue, and further reports of RTX 3090 malfunctions after playing New World (primarily seeming to impact cards made by EVGA) began to spread to Twitter and beyond, along with speculation the problem may be the result of power spikes and overheating caused by uncapped frame rates in the game's menus.

New World - Closed Beta Trailer.

For a while, Amazon remained silent on the issue, but a post from a Customer Service rep over on New World's Game Support forum has now acknowledged the MMO can cause 100% GPU usage on EVGA RTX 3090 graphics cards, pointing the finger of blame at "driver settings and frame rate limiters."

The rep offered two solutions in their post, suggesting RTX 3090 users disable overrides in their card's driver settings and cap their FPS to 60 in the Visuals settings before restarting the New World game client. "This will help prevent issues with the GPU's utilisation", explained the rep.

In response to the post, some users have suggested overheating and crashing issues persist (on a range of different cards, not just the EVGA model specified) even with default settings enabled and the frame rate capped at 60fps. As such, owners of high-end graphics cards may still want to exercise a degree of caution and wait for further updates from Amazon if they're considering putting New World's beta through its paces.

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Amazon's New World's Closed Beta Is Allegedly Bricking RTX 3090 Graphics Cards - IGN

IGN 21 July, 2021 - 03:02pm

Reports first came to the surface via the New World subreddit, where the user 'greyone78' posted that their EVGA RTX 3090 RTW3 Ultra graphics card was bricked after adjusting their graphics quality in New World. After saving the new graphical setting, the GPU seized up, according to greyone78 who previously said that they were playing Cyberpunk 2077 on the Ultra settings with the same card before it died.

Greyone78 was not the only one to see their EVGA RTX 3090 graphics card get bricked; during the alpha test earlier this year, a user by the name of Goatz went to the New World official forums reporting that their EVGA RTX 3090 was bricked when playing the alpha test. Unfortunately, Goatz's new GPU met a similar fate as their card bricked once again during the New World closed beta.

IGN has reached out to Amazon Game Studios and EVGA for comment, but neither company has responded yet.

While it's never great when graphics cards get bricked when using, the issue is particularly concerning as the RTX 3090, like other GPUs in the RTX 30 series have been in high demand and short supply and are some of the most difficult high-ticket items to purchase right now due to the ongoing chip shortage.

Some Nvidia RTX 3090 GPUs are bricking after playing the New World beta

PCGamesN 21 July, 2021 - 08:32am

New World‘s recently released closed beta already passed a 200,000 concurrent player count, but it looks like some of those using Nvidia’s best graphics card to get an early peek at the game aren’t having a very pleasant experience. Reports are appearing that several RTX 3090 GPUs are seemingly bricking after running the new game.

A Redditor claims that their 3090 stopped working after simply switching the graphics quality in the menu and hitting save. The same thing happened with content creator Gladd, who also reported the same problem on an EVGA 3090 card, stating that the beta “fried my graphics card completely”.

Many comments suggest the issue primarily affects EVGA’s FTW3 variant of the graphics card, but Gigabyte is another brand that’s caught in the controversy. The oddest thing about the issue is that it seems to be exclusive to the RTX 3090, suggesting that there could be some underlying problems with the GPU that New World has uncovered.

We’ve reached out to Amazon Games for further comment. Whatever the issue turns out to be, it’s good that it was discovered now, rather than when the floodgates open and many more start running the game on launch day next month.

Theo Binns Hardware writer

When he's not browsing Amazon seething about graphics cards stock for his haggard rig - not a good look for a hardware writer - you might find him mountain biking, or playing his current favourites: Forza Horizon 4, CS:GO, and Microsoft Flight Simulator.

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