Amazon’s New World MMO reportedly bricking RTX 3090s

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VG247 21 July, 2021 - 09:07am 27 views

The closed beta of New World is causing a major problem for a number of users.

Amazon brought back its upcoming MMO, New World, for one last closed beta test ahead of the official release at the end of August. A number of systems in the game have been tuned for this test, based on feedback – but no one at Amazon Games expected to be dealing with this problem.

According to multiple user reports (via PC Gamer), New World appears to be killing RTX 3090 GPUs – you know, the most expensive GPUs on the market today, and that’s without factoring in scalpers or the current crisis. Twitch streamer Gladd tweeted about this earlier today, linking to a a thread on New World’s official forums where a number of other players are reporting the same issue.

Playing the New World beta on my EVGA 3090 has fried my graphics card completely. There are many accounts of this same thing happening with the same card with the same game.@TEAMEVGA @playnewworld @EVGA_JacobF

I just want to make sure this doesn't happen to others

— Gladd (@Gladd) July 21, 2021

Similar reports can be found on New World’s subreddit, where some, also with RTX 3090 GPUs, are no longer able to use them after playing the game.

Most of these reports talk about the game’s menus overheating the cards, which causes them to shutdown. The theory is that the menu’s uncapped framerate is responsible for this. Though that usually only results in GPUs getting a bit hotter/fans spinning faster, it seems New World pushes this over the edge, to the point that cards draw too much power and kill their voltage regulators (VRMs).

The other curious point in these reports is that almost all of them are affecting EVGA cards. While the overheating problem is present on GPUs from other brands, it appears that EVGA owners are suffering the worst of it. This is interesting because EVGA (and other manufactures) ran into a similar problem with power delivery components around the launch of the RTX 30-series cards.

The problem was later fixed with an Nvidia driver that brought stability back to those GPUs, and everyone assumed it was gone for good. If you’re going to be playing New World, you should probably limit your GPU’s power draw, or underclock/undervolt it. You could also try limiting the game’s framerate.

We’ve reached out to Amazon Games and will update this story when we hear back.

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Amazon's latest game has left some players with an irreparable, expensive problem: a black screen and a destroyed $1,500 graphics card

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"I just bricked a 3090 in the main menu after setting my graphics quality to medium and hitting save," a Reddit user said in a new thread on Tuesday night. "Can't believe it. Anyone else had a catastrophic failure like this?"

Many other uses had run into a similar if not identical issue.

The thread is full of people describing the same scenario: A sudden black screen, with nothing displayed, and computer fans turning on to full speed. After resetting their computer, no video comes out of their card and further inspection reveals it has been "bricked" and must be returned to the manufacturer for replacement (the so-called "RMA" process). 

Notably, the graphics card in question — NVIDIA's RTX 3090 — costs $1,500 at a minimum, and it often sells for much higher prices on the re-sale market. It's also very hard to find, and resupplies are rapidly swept up by resellers.

Also of note: The issue appears to impact one particular version of the 3090 manufactured by EVGA. 

It's unclear what, if anything, players can do to prevent the issue outside of not playing "New World" for the time being. The game is currently in a "closed beta" phase, meaning the only way to play it is by invitation or pre-order.

Representatives for Amazon and EVGA didn't immediately respond to a request for comment. 

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