FTC investigates why McDonald’s ice cream machines are always broken

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Atlanta Journal Constitution 04 September, 2021 - 06:35pm 13 views

Who makes mcdonalds ice cream machines?

The Taylor Company is an American manufacturer of food service equipment located in Rockton, Illinois. They are known as the supplier and maker of several machines that McDonald's uses, including their grills and many of their ice cream machines. wikipedia.orgTaylor Company

FTC wants to know why McDonald’s ice cream machines break so often

The Sun 03 September, 2021 - 09:28am

Social media users complain, comedians rib the company, and a developer even made an app to track broken machines.

Now, the federal government is getting involved.

According to the Wall Street Journal, the Federal Trade Commission reached out to several McDonald’s franchisees this summer to try to figure out what’s going on.

Many of those owners are right there with customers in terms of frustration when they can’t serve shakes, McFlurries or soft serve ice cream.

They say the machines are too complex and require a four-hour-long cleaning cycle at night that often fails.

The company that makes the machines says it’s important to make sure equipment that uses dairy products is sanitized properly.

It’s not exactly clear what the FTC is investigating, but it is reportedly asking for information on how McDonald’s reviews suppliers and equipment.

The agency also appears interested in a franchisee’s right to repair the machine on their own.

Many have done so because they say waiting for an official fix from corporate McDonald’s takes too long. But the company that makes the machines says unauthorized fixes void the warranty.

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