Microsoft is working right now to fix an issue with Outlook

Technology

Digital Trends 11 May, 2021 - 08:48pm 20 views

The computer giant says it’s now working on a fix that should become available at around 9 p.m. PT on Tuesday, May 11.

“Users will need to restart the Outlook client to apply the fix after it’s received,” Microsoft said in a tweet. In a message on its service status page, it added, “In some circumstances, users may need to restart their client a second time for the changes to take effect.”

It also said that Outlook for web and mobile appears to be unaffected, suggesting both options as a workaround until the fix is rolled out. However, some users have disputed Microsoft’s claim that the system is working fine for web users, though it appears that Google’s Chrome browser may offer a better chance of success than Microsoft’s Edge alternative.

We’ve identified the root cause and are applying a fix, which will reach affected users over the next 3 to 4 hours. Users will need to restart the Outlook client to apply the fix after it's received. We expect to restore service to affected users by May 12, 2021, at 3:00 AM UTC.

— Microsoft 365 Status (@MSFT365Status) May 11, 2021

The issue, which is affecting users globally, started earlier today and appears to be linked to the rollout of a Microsoft 365 update that went out earlier on Wednesday.

One Massachusetts-based user posted a video on Twitter that shows exactly what’s happening:

If you are using Outlook for desktop, you're having this issue too, probably. I just spent an hour trying to figure out why the hell my text was disappearing when I hit enter, only to discover it is a widespread problem today. pic.twitter.com/OZyoz8ZmVJ

— Ben Jackson (@BJacksonWrites) May 11, 2021

Others hit the social media platform to voice their annoyance at the issue, with some concerned about how it could affect their work schedules:

Can't believe I've spent the last two hours trying to figure out this issue, reinstalling three times and even thinking of reinstalling the whole system. I have a team meeting tomorrow. Thanks a lot.

— Dani Martín (@danimartin_info) May 11, 2021

How about you move your users to some isolated servers first, then update and test and then move the users to known good production servers. Never test your poorly written software on production servers. If we had an alternative to 365 we would recommend it to our clients.

— Joe Rainero (@joerainero) May 11, 2021

UPDATE: Microsoft has just tweeted to say that it’s on track to fix the issue in the next few hours.

The deployment of our fix is progressing as expected and we continue to anticipate that it'll complete on Wednesday, May 12, 2021 by 3:00 AM UTC.

— Microsoft 365 Status (@MSFT365Status) May 12, 2021

Copyright ©2021 Designtechnica Corporation. All rights reserved.

Read full article at Digital Trends

Microsoft Fixes Outlook Email Bug - Thurrott.com

Thurrott.com 12 May, 2021 - 10:00am

Posted on May 12, 2021 by Paul Thurrott in Microsoft 365, Office, Office 365 with 1 Comment

Yesterday, users of the Outlook desktop application noticed that many emails were displaying as blank pages. Microsoft has already fixed the issue.

“We’re investigating an issue with email message visibility in Outlook,” Microsoft tweeted of the problem yesterday. “Outlook on the web appears to be unaffected.”

Over the course of the past 24 hours, that status changed from Microsoft identifying the root cause of the bug, which is related to a Patch Tuesday update error. But by very early Wednesday, the problem was fixed, and users can update Outlook directly and restart the application.

“We’ve finished the deployment of our fix and we’ve confirmed via monitoring and user reports that the issue has been mitigated,” Microsoft announced at the time.

Tagged with Outlook

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MikeCerm

I spent about a little over an hour troubleshooting this issue for a client, before realizing it was a bug that simply could not be fixed. It really made my think about how every time Microsoft does something like this -- introduces a bug that results in hours of support calls -- there is an immeasurable economic cost. This was a small one. Two months ago, I had hundreds of people calling me because their computer would crash every time they printed to their Kyocera printer. It was literally all I did for several days. So much wasted time because of a botched update (and a poorly written driver from Kyocera). It's just amazing to think of the enormous worldwide impact of such a small thing.

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Outlook on the desktop facing issues, prevents users from viewing and composing emails [Update]

Neowin 12 May, 2021 - 10:00am

In what may be frustrating for Outlook users on the desktop, a bug is preventing them from composing or seeing email content, rendering the service useless in some ways. The company has acknowledged the issue on Twitter and on the service status page. It has noted that it has found the root cause of the issue and is applying a fix. The message notes that the web and mobile versions are not affected.

We’re investigating available data to isolate the root cause. Users with access to alternate protocols like Outlook on the web or Outlook mobile can use those as a potential workaround in the interim. More details can be found under EX255650 in the admin center.

It is currently not clear what is causing the issue, though the problem seems to be affecting many users. We can confirm that the problem indeed exists on the desktop client where text in the compose box seems to vanish on hitting enter, making it impossible to draft an email. Content in the Inbox too either draws a blank or only displays the first line. Some Twitter responses seem to suggest that the issue affects those running perpetual license versions of the tool as well, in addition to Microsoft 365 versions.

Folks over at BleepingComputer suggest that the problem might be caused by a recent update to the Office suite of apps. The publication, along with a few users on Twitter, has posted a workaround for the issue, which includes running a Command Prompt script to roll back to a previous version of Outlook, effectively removing the faulty update. However, Microsoft has already begun rolling out a fix and says that the update should gradually roll out to all users in the next few hours. Users will need to restart Outlook for the fix to be applied, the firm adds.

Update: Here's the complete statement from the firm:

We’ve identified the underlying cause of impact and are applying a fix. This fix will reach all affected users incrementally over the course of the next four-to-five hours. Once users receive the fix, they will need to restart their email client to apply the fix. In some circumstances, users may need to restart their client a second time for the changes to take effect. We expect to complete this process and restore service for all affected users by May 12, 2021, at 3:00 AM UTC.

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Microsoft says Outlook email should be working again

Stuff.co.nz 12 May, 2021 - 10:00am

The fault occurred after the company released what appeared to be a faulty software patch.

It impacted customers who accessed Outlook through a desktop client, while users could still access their emails online and through its mobile app.

Terence Blyth, owner of Computer Technologies in Nelson, said many of its customers had contacted him on Wednesday morning reporting the problem when there had been “zero” communication from Microsoft.

The problem struck when computers were updated with the software patch and a solution for customers who had already installed the patch was to roll back to the previous version, he said.

Posts to Microsoft’s bulletin board suggested another option had been for Outlook users to load emails as if they were about to print them, as they could be viewed successfully in the “print preview” pane.

Microsoft said in a tweet at 4pm on Wednesday that it had fixed the problem, but customers would need to restart their applications for the fix to take effect.

It was not the only software giant to experience major issues on Wednesday.

Cloud computing pioneer Salesforce experienced a separate outage which it said it had resolved at 2.20pm.

Microsoft Outlook hit by worldwide 'email visibility issues'

iTnews 12 May, 2021 - 10:00am

Microsoft said that Outlook is suffering “email visibility issues”, with widespread reports of text disappearing after being entered into a new message, and of existing messages having no body text at all.

IT administrators said they were rolling back a recent Office update that appears to be the root cause; both desktop and 365 users are reporting issues.

“We’re investigating an issue with email message visibility in Outlook. Outlook on the web appears to be unaffected,” Microsoft said in a brief status advisory.

Users worldwide reported a variety of text input and visibility problems. There were confirmed reports of the issues impacting Australian and New Zealand users.

“If you hit ‘new message’ and type in the body no text appears. But If you send it the text shows up for the recipient,” one user wrote.

“We have several users that cannot see the text in emails in their mailboxes,” Seth Kamins tweeted.

“If you reply you still cannot see this unless you backspace.  Very odd. 

“OWA unaffected as we have Exchange on Prem.  Same thing happens when turning off Cache.”

One user screenshotted the experience, with the body of a new email disappearing every time a new line was entered.

Administrators reported that disabling autoupdate and rolling back to a previous version worked; Outlook Web Access (OWA) and access via phone-based client also appeared to be unaffected.

"Users with access to alternate protocols like Outlook on the web or Outlook mobile can use those as a potential workaround in the interim," Microsoft later officially advised.

However, not even some of these workarounds were foolproof.

Update, 9.18am: Microsoft advised it had "identified the root cause and are applying a fix, which will reach affected users over the next three to four hours.

"Users will need to restart the Outlook client to apply the fix after it's received. We expect to restore service to affected users by May 12, 2021, at 3:00 AM UTC [1pm AEST]."

Microsoft says Outlook email should be working again

Stuff.co.nz 12 May, 2021 - 10:00am

The fault occurred after the company released what appeared to be a faulty software patch.

It impacted customers who accessed Outlook through a desktop client, while users could still access their emails online and through its mobile app.

Terence Blyth, owner of Computer Technologies in Nelson, said many of its customers had contacted him on Wednesday morning reporting the problem when there had been “zero” communication from Microsoft.

The problem struck when computers were updated with the software patch and a solution for customers who had already installed the patch was to roll back to the previous version, he said.

Posts to Microsoft’s bulletin board suggested another option had been for Outlook users to load emails as if they were about to print them, as they could be viewed successfully in the “print preview” pane.

Microsoft said in a tweet at 4pm on Wednesday that it had fixed the problem, but customers would need to restart their applications for the fix to take effect.

It was not the only software giant to experience major issues on Wednesday.

Cloud computing pioneer Salesforce experienced a separate outage which it said it had resolved at 2.20pm.

Microsoft Is Working to Fix Global Outlook Outages | Digital Trends

Digital Trends 11 May, 2021 - 08:48pm

The computer giant says it’s now working on a fix that should become available at around 9 p.m. PT on Tuesday, May 11.

“Users will need to restart the Outlook client to apply the fix after it’s received,” Microsoft said in a tweet. In a message on its service status page, it added, “In some circumstances, users may need to restart their client a second time for the changes to take effect.”

It also said that Outlook for web and mobile appears to be unaffected, suggesting both options as a workaround until the fix is rolled out. However, some users have disputed Microsoft’s claim that the system is working fine for web users, though it appears that Google’s Chrome browser may offer a better chance of success than Microsoft’s Edge alternative.

We’ve identified the root cause and are applying a fix, which will reach affected users over the next 3 to 4 hours. Users will need to restart the Outlook client to apply the fix after it's received. We expect to restore service to affected users by May 12, 2021, at 3:00 AM UTC.

— Microsoft 365 Status (@MSFT365Status) May 11, 2021

The issue, which is affecting users globally, started earlier today and appears to be linked to the rollout of a Microsoft 365 update that went out earlier on Wednesday.

One Massachusetts-based user posted a video on Twitter that shows exactly what’s happening:

If you are using Outlook for desktop, you're having this issue too, probably. I just spent an hour trying to figure out why the hell my text was disappearing when I hit enter, only to discover it is a widespread problem today. pic.twitter.com/OZyoz8ZmVJ

— Ben Jackson (@BJacksonWrites) May 11, 2021

Others hit the social media platform to voice their annoyance at the issue, with some concerned about how it could affect their work schedules:

Can't believe I've spent the last two hours trying to figure out this issue, reinstalling three times and even thinking of reinstalling the whole system. I have a team meeting tomorrow. Thanks a lot.

— Dani Martín (@danimartin_info) May 11, 2021

How about you move your users to some isolated servers first, then update and test and then move the users to known good production servers. Never test your poorly written software on production servers. If we had an alternative to 365 we would recommend it to our clients.

— Joe Rainero (@joerainero) May 11, 2021

UPDATE: Microsoft has just tweeted to say that it’s on track to fix the issue in the next few hours.

The deployment of our fix is progressing as expected and we continue to anticipate that it'll complete on Wednesday, May 12, 2021 by 3:00 AM UTC.

— Microsoft 365 Status (@MSFT365Status) May 12, 2021

Copyright ©2021 Designtechnica Corporation. All rights reserved.

EX255650: Outlook desktop users are having issues viewing email content (work around) - MSPoweruser

MSPoweruser 11 May, 2021 - 05:02pm

Microsoft is reporting that some users of the Outlook desktop mail app are having difficulty viewing the content of email sent to them.

DownDetector shows a big spike in users reporting issues.

The issue has been ongoing for the last 3 hours, and Microsoft is analyzing recent updates to the environment and the associated code to isolate the cause of the problem. The issue is being tracked under incident code EX255650.

Microsoft reports that affected users can usually view their emails in Outlook on the Web or the mobile web client.

Are any of our readers affected? Let us know below.

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Outlook not showing emails as Microsoft confirm 365 outage

Daily Express 11 May, 2021 - 04:36pm

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Microsoft Outlook users were hit by a very strange issue last night which saw them unable to access messages and text disappearing from emails. The gremlins began at around 9pm on May 11 with Microsoft quickly confirming that the problem was being investigated. The US firm has since announced that a fix has been released with users hopefully receiving the update during today.

"This fix will reach all affected users incrementally over the course of the next four-to-five hours. Once users receive the fix, they will need to restart their email client to apply the fix. In some circumstances, users may need to restart their client a second time for the changes to take effect. We expect to complete this process and restore service for all affected users by May 12, 2021, at 3:00 AM UTC."

It’s unclear what was causing last night's problems. When asked why Outlook was not showing emails correctly, the official Microsoft Outlook account on Twitter explained: “Thank you for flagging this with us; the engineering team is aware and actively working on resolving the issue. We appreciate your patience while a solution is reached. More details can be found under EX255650 in the admin centre.”

“We’re investigating an issue with email message visibility in Outlook. Outlook on the web appears to be unaffected.”

One user affected by last night's Outlook problems wrote: "Having Microsoft Outlook issues here in Los Angeles as well. Outlook won't display the full body of emails. The issue started about 90 minutes ago."

Microsoft Outlook bug prevents viewing or creating email worldwide

BleepingComputer 11 May, 2021 - 04:01pm

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A Microsoft Outlook update released today for the desktop client introduced bugs that prevent users from creating or viewing mail.

Today, Microsoft released Outlook version 2104 build 13929.20372, and after installing the update, users of the click-to-run desktop client found that they could no longer properly view emails or create new ones.

When attempting to view an email, instead of seeing the entire message body, they only see a small portion or a single line of the email message, as shown below.

To make it even more frustrating, when creating a new email message, every time you press enter, all the previously written content will be removed, as shown below.

In an incident status message in the Microsoft 365 Admin Center titled 'EX255650: Issue affecting viewing email content in Outlook', Microsoft states that they have identified the root cause of the issue and released a fix.

Title: Issue affecting viewing email content in Outlook

User Impact: Users may be unable to view email message content within Outlook.

More info: Impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround while our fix is applied.

Current status: We’ve identified the underlying cause of impact and are applying a fix. This fix will reach all affected users incrementally over the course of the next four-to-five hours. Once users receive the fix, they will need to restart their email client to apply the fix. In some circumstances, users may need to restart their client a second time for the changes to take effect. We expect to complete this process and restore service for all affected users by May 12, 2021, at 3:00 AM UTC.

We encourage affected users who are able to do so to leverage the workarounds described above in the "more info" section of this post while we complete the process of fixing this problem.

Scope of impact: This issue could affect any user attempting to view an email message in the Outlook client.

Root cause: A recent change to systems that facilitate text display management for content within the Outlook client caused impact.

All affected users will receive the update over the next 3 to 4 hours and will need to restart Outlook for the fix to install.

If you have previously disabled Microsoft Office updates, you should enable them again to receive this update from Microsoft.

If you are experiencing this issue in Microsoft Outlook, users have reported that you can fix the bug by rolling back to a previous Microsoft Outlook version.

BleepingComputer has tested this method, and it resolved the problems in our Outlook desktop client.

To roll back to the April 23rd, 2021, release and fix the Microsoft Outlook problems, please follow these steps:

If you do not want to roll back to a previous version of Microsoft Office or cannot find the ClickToRun folder,  you can launch Microsoft Outlook in Safe Mode to fix the bugs until an update is released.

It should be noted that when starting Outlook in Safe Mode, all add-ins will be disabled, including security add-ins.

To start Outlook in Safe Mode, please follow these steps:

It should be noted that you need to repeat this procedure every time you want to start Outlook in Safe Mode.

Please let us know if these methods work for you.

If you want to prevent Microsoft Office from autoupdating to this buggy version, you can temporarily disable updates.

To prevent Microsoft Outlook from autoupdating, follow these steps:

Microsoft Outlook updates will now be disabled and you can reverse these steps to enable them again when a fix is released.

Hello Lawrence. Thank you for the solution. It worked for me. By the way, on the method 1.3, please remove the " after the officec2rclient.exe.

Bill, I hope they move you right up to level one support service....Maybe try turning it off and then back on again...

I just joined to thank you, saved my day, I was just about to reinstall everything.. A real doozie..

Just got this issue too. Repair, reinstall, changing outlook profile or computer profile didn't work, so was really puzzling. Will try downgrading, thanks!

You guys are the shiznit...... Thank you

Thank you Lawrence. Great article. We got hit by this today, and your article really helped.

What does it feel like to be the absolute hero of the day???!!!

Feels pretty good :) Just happy we could help!

Worked for me as well. Thank you

Worked for me. Thank you for saving me from going even further insane.

Did not work for me. I do not have a ClickToRun directory at that location. Any ideas?

What happens when you try to run the commands? It should launch the Office Updater at shown in the article, go through the motions, and when done you should be able to relaunch Outlook with the older version.

Worked for me (or, more correctly, Mrs A) - top marks!

I don't understand your comment. I can't launch the commands from that Directory because I do not have that directory at all. If I look at your fix, it seems it is relying on an executable file to exist in a directory called ClickToRun. I don't have either the file ( I did a search ) or the directory.

I have the same problem as aerhart - I wonder if it's because I'm using the 32 bit version of Office 365? My version is Microsoft® Outlook® for Microsoft 365 MSO (16.0.13929.20206) 32-bit.

Thanks for the solution, it worked for me. I also found that detailed Calendar items were missing most of their content, and your solution reinstated all that information as well, so a big thanks from me!

It worked for me ! Great!!! However, what is to stop MS installing the defective patch again into my machine?

Just a guess but I think they would have pulled the update by now.

Rollback worked correctly, tried the safe mode method but still had the same problem. Thanks.

The rollback resolved the problem with my customer. Thanks for saving me lots of legwork at the end of a workday.

Method 1 didn't work for me. Office popup says Office is already up to date. Method 2 does work for the time being

Yes, it works in safe mode. Thanks! And I was doing it correctly. I do not have the ClickToRun Folder , or the associated executable file anywhere on my computer. There are 6 folders at the location C:/Program Files\Common Files\microsoft shared , and none of them are even close to a folder called ClickToRun.

Worked for one client, off to try it for two more! Thanks for this timely article!

Trojan horse left by Melinda? Coincidence? I think not!

Thank you Thank you!! I am not even computer savvy but I followed your directions. Thank you so much!

Incident report states a fix has been pushed out and should "restore service for all affected users by May 12, 2021, at 3:00 AM UTC". [edit] That would be 11:00PM EDT

Rollback didn't work for me either, as for jschwab I just got the message that Office is up-to-date. Safe mode works.

Added a section on how to disable Microsoft Office updates until Microsoft releases a fixed version.

Your first fix worked great for me (I never even looked at other fixes)! Just make sure you enter everything as listed in the instructions above. I have failing eyesight and fat fingers. It took me more than a few tries.

Outstanding! I just spent 4-hours troubleshooting this Outlook 365 bug! Thanks for the heads-up and recommended temporary fixes. I just went to Safe mode to get my critical email messages out ASAP.

Method 1 worked perfect first time! Thank you so much!!

The cool kids have been using Outlook web client for years now #worklikeits2021

Someone ran Git push before running their Unit tests. LOL.

I registered as a new user so I could say "thank you!" I was perplexed until I found this news. I might add that if you are not a frequent user of DOS, when you enter the final command, the Outlook/Office utility pops up unannounced and you might not see it right away. One other note, the pop up box disappeared a couple of times before it finished, but it did not appear to impact the final result.

Before I discovered this was a wide issue, I fixed it simply by deselecting 'Let Office download online content" in Privacy Settings in Account Privacy. I assumed they made a booboo and reversed the check box result.

Who needs Microsoft Support if you have Lawrence Abrams.

Just : run outlook as a administrator once

Thank you Lawrence. After spending three hours needlessly analyzing and restoring backups, I finally found your site and the solution. Glad to say I'm back in business.

FWIW I have users reporting that just updating Office again solves the problem, so MS probably released a fix. Worth trying a check for updates before rolling back.

You are a genius - thanks for this post. I followed your instructions, as a matter of fact, I suggest that people use cut n paste to prevent from typo's.. All it takes is one little typo and you will get an error you did not see or notice. Thanks again for getting this out there this quick. You are a life saver!!

Thanks, this worked great and calmed a bunch of grumpy people!

None of the fixes up there worked for me, but when I saw the comment about the update I checked and had an update. I ran it and it fixed my disappearing text problem.

The article stated Microsoft is pushing out a fix to all user last night. Has anyone see the Microsoft update correct the issue?

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