Spirit Airlines cancels half its flights; American Airlines also struggling

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KWKT - FOX 44 04 August, 2021 - 08:36am 19 views

Why are all Spirit flights Cancelled?

Spirit Airlines Continues to Cancel Hundreds of Flights, Blaming 'Operational Challenges' ... An airline spokesperson told ABC News that the cancellations were due to a "perfect storm," of weather issues, staffing shortages, and crews no longer able to fly because they hit their hourly limits. Travel+LeisureSpirit Airlines Continues to Cancel Hundreds of Flights, Blaming 'Operational Challenges'

American, Spirit Airlines cancel flights

WMAR-2 News 04 August, 2021 - 04:20pm

Spirit and American Airlines cancel hundreds of flights

FOX 11 Los Angeles 04 August, 2021 - 04:20pm

Spirit and American Airlines cancel hundreds of flights

23 ABC News | KERO 04 August, 2021 - 04:20pm

Spirit passengers stranded in cramped airport feel 'vulnerable'

WPLG Local 10 04 August, 2021 - 04:20pm

Spirit Airlines apologizes as cancellations stretch into fourth day

CNN 04 August, 2021 - 11:48am

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Spirit Airlines cancels 60% of its flights to 'reboot' after meltdown, vows to learn from disruptions

CNBC 04 August, 2021 - 10:30am

Spirit Airlines canceled more than half of its flights on Wednesday, in an effort to "reboot" its operations after a wave of disruptions that started over the weekend due to a mix of bad weather, staffing shortages and technology problems.

Spirit has canceled more than 1,000 flights since Sunday and hundreds more were delayed.

Furious customers complained on social media about the cancellations and difficulty reaching customer service agents. Some tweeted images of long lines at airports and travelers lying on the floor near gates.

The chaos is a major test for Spirit's executives who have worked in recent years to improve the airline's reliability and customer service.

Spirit said the disruptions were "exacerbated" by the surge in summer travel, which rebounded from the coronavirus pandemic faster than airline executives expected.  Fuller flights mean fewer options to rebook guests, the carrier said.

"The last three days were extremely difficult for our Guests and Team Members, and for that we sincerely apologize," Spirit said in a statement.

More than 400 flights, 60% of the day's schedule, were canceled Wednesday, according to flight tracking site FlightAware.

Airlines sometimes scrub large numbers of flights to avoid further disruptions and get employees and planes into the right place to resume flights.

Spirit said it expects cancellations to "progressively drop" in the days to come.

American Airlines this week also canceled hundreds of flights after hours of severe weather that included high winds, lightning and hail hit Dallas/Fort Worth International Airport, its largest hub.

On Wednesday, American's operation stabilized with about 100 cancellations, roughly 3% of the day's schedule, down from 12% of canceled flights on Tuesday.

American has been confirming seats for flight attendants on board, instead of the usual practice of having them fly standby or in jump seats, for their commutes to ensure they get to their stations on time, a spokeswoman said.

Spirit said it would learn from the meltdown.

"By taking an in-depth look at the challenges we're facing, we have identified opportunities for improvement that will help us operate a more resilient network and better serve our Guests," it said in a statement.

Thunderstorms complicated Spirit's efforts to recalibrate on Wednesday. Gate and taxi delays at Spirit's main base in Fort Lauderdale, Florida, were more than an hour in the morning but lessened during the day, according to the Federal Aviation Administration.

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Ross County Woman Stuck in Florida for 4 days After Spirit Airlines Goes Through, "Operational Struggles" - Scioto Post

Scioto Post 04 August, 2021 - 08:46am

ROSS – A woman and her best friend say that for three days they have been stuck in Florida airports after a low-cost airline Spirit suspended almost four hundred flights.

A trip that was supposed to be a “girls’ weekend” for the best friends has now been extended four more days.

It’s not just flights out of Florida though, half of Spirits Airlines have canceled a total of 347 flights.

“It’s a nightmare,” said Sharlene Messer, ” the bad part is it’s not just us, it’s thousands of people across the nation who are just stuck here. Families with little children, everyone for days.”

Messer said that some people said they have been stuck for four days with no end in sight. She said after she found out her flight was canceled they were left to fend for themselves paying out of pocket for a hotel room, and food. The next day they had to wait 7 hours at customer service inside the airport just to try to get a flight home, that may come Friday at the earliest, but it’s not guaranteed.

“I’ve tried calling customer service waiting on hold for hours while in line and I get hung up on after being transferred to a recording saying, “they are experiencing technical difficulties. I was supposed to be back to work on Tuesday but I had to call them and say that I’m not sure when I’m getting back at this time.”

We are experiencing operational challenges in some areas of our network. Before going to the airport, check your email and current flight status here: https://t.co/yuPJDPxeNu. The fastest way to receive assistance is to visit our webchat: https://t.co/QnlZcUCMtk. pic.twitter.com/E176h8KHjN

Sharlene said that even after three days they haven’t received any clarity on how they are going to get home with the service, and made the decision to travel two and a half hours across Florida to another airport to try to find another flight with a different service.

“Customer service acts like it’s our fault,” said Messer, “They are very unhelpful when you call them they just transfer you around from person to person.”

Messer says that they beefed up security in the airport after passengers started becoming irate with the service.

Now she says she’s just trying to get her money back and she plans to never use Spirit again. Our flight leaves at 7 pm tonight to Cincinnati on Delta, ill be happy to be home after more days spent at the airport than on vacation.

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